Geoff Ross

Director of Customer Success

• Overseeing delivery of implementation and Power Platform projects
• Defining and optimising the ideal customer journey
• Understanding customers' objectives to become a trusted advisor
• Implementing programmes to improve engagement tactics based on customer demographics
• Being an internal advocate of customers, acting as their voice across the organisation

Co-Founder & Co-Organiser

• Founder of Experts Live UK Microsoft Community, User Group and Conference
• Part of the wider global Experts Live Community

Global Service Delivery Manager

• Planning and scheduling tasks to guarantee project completion within scope, deadlines, and budget
• Kept all practices and procedures current and correctly reflecting customer environments
• Distributed work assignments, oversaw quality, and led team people management initiatives
• Strong customer relationship management and experience selling services to existing clients

Senior Consultant

• Managed problems identified, recorded, and escalated to consistent quality standards
• Coordinated Service Desk, IT personnel, and customers during incidents
• Assessed IT infrastructure and established ITSM framework for best-practice service delivery
• Developed guidelines and documentation to support ITSM process implementation

IT Technical Leader

• Responsible for motivating Technical Leads to complete large-scale infrastructure projects on time
• Sole responsible party for Service Manager + Cireson, Orchestrator, and Virtual Machine Manager
• Experience with Azure IaaS, Configuration Manager, HyperV, SQL, and Microsoft Private Cloud

BEng Electronic Engineering

ITIL Foundation

Power Platform Fundamentals (PL-900)

Power Platform Developer

Volunteer Youth Worker

Ex-Offender Mentor

Youth Camp Leader